These Terms and Conditions govern the use of the website and the purchase of products from Woven Home Decor. Please read these terms carefully before using our website or placing an order. By purchasing products from the site, you agree to these Terms and Conditions.
1. Company Description
Woven Home Decor
Address: 12 de Octubre, 1335, Cordoba, Argentina
Phone: +549 3515114864
Email: homedecorwoven@gmail.com
2. Products and Ordering Process
We offer home goods, including woven blankets, made to order using specialized weaving machines. Production begins upon receiving the order and typically takes 1 to 2 days. Products are shipped directly from the manufacturer (intermediary) to the customer.
3. Payment Methods and Shipping
Purchases are made via the shopping cart on the website. We accept payment through PayPal and credit cards.
Shipping times vary depending on the location of the customer:
- USA: 2-5 business days (Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated US territories may take an additional 7-12 business days).
- Canada: 5-15 business days.
- Rest of the World: 10-30 business days.
4. Return and Cancellation Policy
We create unique, made-to-order products, as each item is produced individually using woven tapestry machines. Therefore, returns or exchanges are only possible in the event of defects or errors on our part.
1. Order Issues and Defects:
If your order arrives with defects, errors in production, or damage during shipping, please contact us within 30 days of receiving the item. We will assist you in arranging a replacement or refund.
2. Non-Returnable Items:
Due to the custom-made nature of our products, we cannot accept returns or exchanges for the following reasons:
- Change of mind or buyer’s remorse.
- Incorrect size or color selection (please verify size and design carefully before placing your order).
3. Refunds and Replacements:
Refunds or replacements will be processed only in cases where:
- The product arrives damaged or broken due to shipping.
- There is a production error (such as an incorrect design or miswoven pattern).
- Manufacturing defects are present.
4. Order Cancellations:
Orders begin production immediately, so cancellations are only possible if the order has not been processed yet. Please contact us as soon as possible if you wish to cancel your order.
5. Return Shipping:
If a return is authorized due to an error or defect on our end, we will cover the return shipping cost. For all other reasons, return shipping will be the customer’s responsibility.
6. Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If tracking indicates that your package was delivered but you have not received it, please contact your local post office or carrier for assistance.
5. Privacy Policy
Woven Home Decor is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect:
We collect personal data such as name, email address, mailing address, phone number, and payment information via secure third-party payment processors (e.g., PayPal).
2. How We Use Your Information:
We may use the information we collect to process orders, improve our website, prevent fraud, and communicate with you regarding orders and promotions.
3. Disclosure of Information:
We do not sell, trade, or transfer your information to third parties except for necessary service providers (e.g., payment processors, delivery services).
4. Cookies:
We use cookies to enhance your experience on the site and provide personalized recommendations. You can disable cookies through your browser settings.
5. Data Security:
We implement reasonable security measures to protect your data, but we cannot guarantee 100% security.
6. Your Rights:
Depending on your location, you may have the right to access, update, or delete your personal data.
6. Rights and Obligations of the Parties
Customer Rights:
- Right to receive goods in proper condition and as described.
- Right to return defective or damaged goods within the return period.
Customer Obligations:
- Carefully review all details (size, color, design) before placing an order.
- Contact us within 30 days if a defect or damage is found.
Seller Rights:
- The seller has the right to change product prices and shipping fees at their discretion before the order is placed.
- The seller may apply different discounts and adjust terms related to those discounts.
- The seller has the right to refuse orders in cases of suspected fraud.
- Once an order has been placed, the seller is not entitled to change the price of the product or the shipping cost.
Seller Obligations:
- Ensure the quality of the products and ensure that orders are processed correctly.
- Fulfill shipping within the agreed timeframe.
7. Liability
Customer Liability:
The customer is responsible for providing accurate details (e.g., shipping address) and adhering to the return policy.
Seller Liability:
The seller is responsible for ensuring the quality of products, correct execution of orders, and addressing any defects caused by the seller.
8. Intellectual Property
All content on the website, including images and text, is the property of Woven Home Decor and is protected by copyright law. Use of this content without permission is prohibited.
9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on the website. We recommend reviewing this page periodically for updates.
10. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the United States. All disputes arising from the use of our website or the purchase of our products shall be resolved in the courts of the state of North Carolina. However, we reserve the right to resolve disputes through arbitration or other alternative dispute resolution procedures.
11. Additional Conditions
None.